Privacy Policy

Date: 17 March, 2023

Introduction

The Realm is committed to protecting the privacy of personal information collected from our website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) of the European Union and the Protection of Personal Information Act (POPIA) of South Africa.

Personal Information

Personal information is defined as any information that can identify a natural person, either alone or in combination with other information. We collect personal information from you when you visit our website or interact with us, which may include but is not limited to:

Name
Email address
Phone number
Location data
IP address
User behavior on our website

Lawful Basis for Processing

We process your personal information on the following lawful bases:

Consent: We will only process your personal information based on your consent, which you can withdraw at any time.
Contract: We process your personal information to fulfill our contractual obligations to you, such as delivering products or services.
Legal obligation: We may process your personal information to comply with legal obligations, such as responding to a court order or law enforcement request.
Legitimate interests: We may process your personal information for our legitimate interests, such as improving our services and communicating with you about our products and services.

Collection of Personal Information

We collect personal information in several ways, including:

Directly from you when you provide us with your personal information, such as when you fill out a contact form or sign up for our newsletter.
Indirectly from you when you interact with our website, such as through cookies and other tracking technologies.
From third-party sources, such as social media platforms, if you choose to connect with us through these platforms.

Use of Personal Information

We use your personal information for the following purposes:

To provide and improve our services, such as responding to your inquiries or fulfilling your orders.
To personalize your experience on our website, such as showing you content that is relevant to your interests.
To communicate with you about our services, such as sending you newsletters and other promotional materials.
To comply with legal obligations and defend our legal rights.

Disclosure of Personal Information

We do not sell or rent your personal information to third parties. We may disclose your personal information in the following circumstances:

To our service providers and business partners who need the information to provide services to us, such as our website hosting and analytics providers.
To comply with legal obligations, such as responding to a court order or law enforcement request.
To defend our legal rights, such as in a legal dispute.

Cross-Border Data Transfers

We may transfer your personal information to third-party service providers located outside the European Economic Area (EEA) and South Africa. We will ensure that any such transfer is made on the basis of appropriate safeguards, such as standard contractual clauses.

Security of Personal Information

We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use a combination of physical, technical, and administrative measures to safeguard your personal information.

Your Rights

You have the following rights regarding your personal information:

The right to know what personal information we hold about you and how we use it.
The right to request that we correct any inaccurate personal information we hold about you.
The right to request that we delete your personal information in certain circumstances

Your Rights (continued)

The right to object to the processing of your personal information on certain grounds.
The right to request that we restrict the processing of your personal information in certain circumstances.
The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact information provided below.

Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us using the contact information provided below.

Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy from time to time. If we make significant changes to the way we collect, use, or disclose your personal information, we will notify you by email or by posting a notice on our website.